Contact Us

Hours of operation are Monday to Friday from 8:00 AM to 5:00 PM PST, 11:00 AM to 8:00 PM EST. The switchboard is closed on weekends and statutory holidays.

    Questions About Test Status

    To view the latest up-to-date status of your test, login to your account.

    Questions About DNA Testing

    Please address all technical questions regarding DNA testing to our Molecular Diagnostics Technical Support Team at

    Questions About Pricing

    To view the latest up-to-date testing fees, see the Fee Schedule for 2024. To view any additional fees, visit the Service Fees section.

    Questions About Shipping

    To view shipping options and shipping requirements, see Shipping.

    Questions About Returns

    See the Return Policy.